Last Updated: October 1, 2023
At Aussie Explorer, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
Contents
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (such as contact forms or newsletter sign-ups)
- Make a booking or inquiry
- Create an account
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact our customer service
This information may include:
- Contact information (name, email address, phone number, postal address)
- Booking information (travel dates, destinations, preferences, special requirements)
- Payment information (credit card details, billing address)
- Identity information (passport details, date of birth) when required for travel arrangements
- Travel preferences and requirements (including dietary or accessibility needs)
- Employment details (when applying for jobs)
- Marketing preferences
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and usage. This includes:
- IP address
- Device type and browser information
- Operating system
- Pages visited and time spent on pages
- Referring website or source
- Geographic location (country/city level)
- Language preferences
We collect this information using cookies and similar technologies. For more information, please see our Cookie Policy.
Information From Third Parties
We may receive information about you from third parties, such as:
- Business partners (e.g., airlines, hotels, car rental companies)
- Social media platforms (if you interact with us through them)
- Payment providers
- Analytics providers
- Advertising networks
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services
- Process and manage your bookings and inquiries
- Communicate with you about your bookings
- Provide customer support
- Process payments
- Arrange travel services with our partners (airlines, hotels, etc.)
- Personalize your experience on our website
For Marketing and Communication
- Send you newsletters and promotional materials (with your consent)
- Notify you about special offers, new services, and updates
- Conduct market research and surveys
- Improve our marketing strategies
For Business and Operational Purposes
- Improve our website and services
- Analyze usage patterns and trends
- Detect and prevent fraud
- Ensure the security of our systems
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contract: Processing is necessary to fulfill our contractual obligations to you (e.g., when you make a booking)
- Consent: You have given us consent to process your data (e.g., for marketing communications)
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests don't override your rights
- Legal Obligation: Processing is necessary to comply with legal requirements
3. Information Sharing and Disclosure
We may share your personal information with the following categories of recipients:
Service Providers and Business Partners
- Travel suppliers (airlines, hotels, tour operators, etc.)
- Payment processors
- Customer service providers
- Marketing and advertising partners
- IT and system administration service providers
- Professional advisers (lawyers, bankers, auditors, insurers)
We share only the information necessary for these providers to perform their services, and they are contractually obligated to protect your data.
Legal Requirements
We may disclose your information when required by law, such as:
- In response to a court order or legal process
- To comply with government or regulatory requirements
- To protect our rights, property, or safety, or that of our users or others
- In connection with an investigation of suspected or actual illegal activity
Business Transfers
If Aussie Explorer is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
With Your Consent
We may share your information with other third parties when we have your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:
- Encryption of sensitive data
- Secure networks and servers
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You can request that we limit how we use your personal information.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your personal information, particularly for marketing purposes.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.
To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly delete that information.
8. International Data Transfers
As a travel agency, we operate globally and may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
When we transfer personal information internationally, we implement appropriate safeguards, such as:
- Data transfer agreements incorporating standard contractual clauses approved by relevant authorities
- Ensuring recipients have appropriate data protection measures in place
- Obtaining your consent for the transfer when required
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will provide notice through our website or by other means, such as email, if appropriate.
We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
10. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Aussie Explorer
123 Travel Street, Sydney, NSW 2000, Australia
Email: [email protected]
Phone: +61 2 1234 5678
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.